BOOK: COSTA RICA
New Updated Cancellation Policies
CANCELLATIONS, REFUNDS & CREDITS (Updated November 13, 2020; this supersedes the “Flexible Booking Waiver” in effect for bookings made before November 13, 2020.)
COVID19 CONSIDERATIONS: We understand that some uncertainties are now inherent in travel planning due to public health considerations. Testing for COVID19 before travel or upon arrival is now common. You will be informed of any special requirements or policies on your invoice or during booking. Unless otherwise noted, the following cancellation policies apply:
IF SASS CANCELS OR SUSPENDS YOUR TRIP… due to COVID-19 restrictions (or anything “that makes [it] impossible to perform”) and you have made payments or deposits to SASS at the time of cancelation, SASS will offer you a full refund within 30 days.
IF YOU CANCEL YOUR SASS TRIP… (even though SASS is still operating…)
- Within 24 Hours of Booking: Eligible for 100% “Worry Free” Refund or Credit
- More than 90 Days Prior to Departure: Eligible to keep 100% Credit towards future SASS programs or services, or for a 50% Refund of Deposit.
- Between 30-90 Days Prior to Departure: Eligible to keep 75% Credit towards future SASS programs or services, non-refundable.
- Less than 30 Days Prior to Departure: Eligible only if disqualified due to COVID19.
IF YOU CANCEL DUE TO POSITIVE / DISQUALIFYING COVID19 STATUS… Eligible to keep 50% Credit towards future SASS programs or services, provided notification is received at least 24 hours prior to departure. Not available same-day or for “no-show” clients. Note: SASS absorbs the cost of last-minute cancellations in the form of higher prices; we require dated lab evidence of disqualifying results for the traveler to provide this.
GROUP RATES, REDUCTIONS & CREDIT TERMS: Where any cancellation reduces the number of full paying party members below the number on which the price, number of “free places” and/or any special pricing agreed for your booking were based, we will recalculate these items and re-invoice you accordingly, regardless of the reason for the cancellation.
Credits may be maintained with Operator for no more than two (2) years, and applied to services provided directly by the Operator. There is no guarantee that the same trip will be available, or that the price, terms or location will not change.
CUSTOM SASS PROGRAMS AND/OR CUSTOM LODGING UPGRADE COSTS: Are specifically not eligible for any refunds.