Dear SASS Family Members:

Over the coming weeks and months, our family of companies (including SASS Global Travel, Rincon Surf School & Resort and Rincon Vacations) will be affected by the covid-19 coronavirus pandemic. This is not forever. We will return to normal operations. 

Until that time, we will make efforts to serve our clients while protecting our staff and the communities in which we operate. Because this situation is developing and changing rapidly, we will update this page with more information as it becomes available. At present, we have made the following adjustments to our business operations:

SASS Global Travel:

  • SASS ARGENTINA: We are monitoring the situation in Argentina with hope that the travel landscape improves over the next five months prior to operations. SASS Argentina is not canceled at this time.
    • FLEXIBLE BOOKING WAIVER. All new SASS Argentina 2020 bookings between now and May 1st, 2020 automatically offer flexibility to:
      • 1) Change dates for free, if space is available;
      • 2) Defer the trip to the following year; or
      • 3) Cancel and retain the full amount as a credit.
    • The waiver covers nearly all Argentina 2020 bookings, but there are some conditions, including: a) 30 Day heads-up required to Defer or Cancel — e.g. “no-shows” are not eligible; b) Limited to new bookings made between now and April 1 only, but this may be extended; c) Custom trips are not eligible for any refunds; d) Credits may be maintained for no more than two (2) years and may be applied to any services provided directly by the Operator, including: SASS Argentina, SASS Japan or Rincon Surf School & Resort. We cannot guarantee that the exact same trip will be available, or that the price, terms or location will not change.
  • SASS JAPAN: Because SASS Japan is 10+ months away, we are hoping that the travel landscape improves before opening up early registrations for Japan. We are planning to re-evaluate SASS Japan this summer and make further announcements at that time. SASS Japan is not canceled at this time.

Rincon Surf School & Resort:

  • FLEXIBLE BOOKING WAIVER. All booking between now and April 1, 2020 automatically offer flexibility to:
    • 1) Change dates for free, if space is available;
    • 2) Defer the trip to the following year; or
    • 3) Cancel and retain the full amount as a credit.
  • FRONT DESK IS OPEN. Please note that we might be working remotely. For the health and safety of our staff, if you don’t have a reservation, please call us (787-823-0610 / 603-498-7842) before coming to the office.
  • PRIVATE SURF SERVICES MAY BE AVAILABLE. With prior arrangement, private surf coaching and pick-up / delivery of surfboards may be available. This situation is rapidly changing.
    • Please call us (787-823-0610 / 603-498-7842) for up-to-date information.
  • GROUP LESSONS & TOURS HAVE BEEN SUSPENDED. Public group lessons have been suspended until further notice, in compliance with government orders. This includes tours booked via RINCON VACATIONS.
  • CURRENT GUESTS: Our lodging property in Puerto Rico will remain open to service in-resort guests with current reservations throughout their scheduled stay.

Due to the evolving situation, if you are interested in visiting our resort in Puerto Rico, please contact us directly at 1-787-823-0610. If you have questions about your SASS Global Travel booking, please contact us at 1-800-851-4660 for assistance. We appreciate your trust and support during a complex time in the travel industry.

Other Resources for COVID-19 Information:

  • Risk Assessment by Country (Link: CDC)
  • Changes in Airline Policies (Link: Airfare Watchdog)– Many US based carriers are relaxing ticket restrictions and change fees in order to give peace of mind to travelers questioning whether they should book travel in the future. Many are allowing flight changes with no fee for credit for up to 1 year.
  • Who is at High Risk? (Link: CDC)
    • Early information out of China, where COVID-19 first started, shows that some people are at higher risk of getting very sick from this illness. This includes older adults and people who have serious chronic medical conditions like: heart disease, diabetes or lung disease. Depending on how severe the outbreak is, public health officials may recommend community actions to reduce people’s risk of being exposed to COVID-19. These actions can slow the spread and reduce the impact of disease. If you are at higher risk for serious illness from COVID-19 because of your age or because you have a serious long-term health problem, it is extra important for you to take actions to reduce your risk of getting sick with the disease.